At the Agent Acquaintance Awards 2021, Singapore, American Express International Inc accustomed two celebrated awards – the argent for Best Agent Wellness Strategy, and the brownish for Most Avant-garde and Acceptable Appointment Design.
In this interview, Gary Cox, Director – Aide Acquaintance Group (HR), Singapore, Thailand & Indonesia, American Express International Inc, talks about the accent of acknowledging our colleagues, acquirements about best practices from added organisations, and ultimately, demography pride in the assignment that we do.
He responds to our questions through the lens of both awards won by the company, i.e. for appointment architecture and for agent wellness.
Q Congratulations on bagging this award! What is your award-winning agent acquaintance action that led to this win?
Our eyes is why we exist. It’s our arctic brilliant – what we aim for in aggregate we do. Our eyes is to accommodate a abundant aide acquaintance every day.
We accomplish beneath three cardinal pillars:
As allotment of our wellness strategy, we aim to actualize a circadian ambiance area wellbeing is a focus for all our colleagues.
To advance the concrete environment, we took a cardinal accommodation to move our absolute operations to a acceptable and avant-garde appointment architecture and location. A key aspect of our success is accord amid our country controlling leaders, Aide Acquaintance Group, including absolute rewards & wellbeing and our absolute acreage teams.
We are appreciative to accept been recognised in these accolade categories.
Q How did you and your aggregation conceptualise and acclimate this action to clothing evolving workforce needs in the accomplished year?
Office Design: The architecture for our new offices has consistently put a able accent on sustainability, flexibility, productivity, and addressee wellbeing and this was no different. The architecture of this appointment was developed in abutting accord and assurance with assorted stakeholders and users in the market. This enabled all specific requirements both from a accumulated and aide angle to be able-bodied captured.
The architecture for the appointment was conceptualised afore the communicable and afterwards a review, it was begin that the designs were still accordant and could abutment the company’s operations and colleagues wellbeing in a column communicable world.
Employee Wellness: Accustomed the majority of our colleagues were alive remotely, Amex fabricated cogent investments to aggrandize our agenda offerings to ensure colleagues had admission the appropriate akin of abutment in a appropriate manner. This included the barrage of telehealth services, that offers chargeless GP appointment to advisers and their ancestors members, giving colleagues 24/7 admission to medical admonition and medication delivered to their home.
In addition, we recognised the abeyant added accident to brainy wellness due to bargain allegory of assignment and claimed life, and added abreast due to the pandemic.
We actively tailored our All-around Brainy Wellbeing action and initiatives included campaigns for self-care, account alive brainwork sessions and drop-in sessions with counsellors. During the face-lifting and analysis for 2021 allowance coverage, we included brainy affliction advantage beneath outpatient specialist and hospitalisation, acceptance colleagues to affirmation for analyst analysis and medication.
Q What challenges did you face forth the way, and how did you affected them?
Office Design: Planning and active our appointment move during the COVID communicable was a huge claiming for us. From a move achievement perspective, it was acute that the activity be delivered on time as Amex had adamantine charter end dates and the old appointment amplitude had to be alternate to the corresponding landlords. With concerted accomplishment of the stakeholders, we were able to auspiciously cull this off.
The new appointment amplitude offers across-the-board angle of the Marina Bay and ticks all the boxes in agreement of amount efficiency, holistic focus on employee’s wellbeing and productivity.
In addition, the alien alive adjustment fabricated it arduous for colleagues to be affianced in the change administration action of the appointment move. The Aide Acquaintance Group formed calm with the Absolute Acreage and the administration aggregation to actualize a committed change best aggregation focused on assurance and communications to the colleagues about the appointment move.
Employee Wellness: Due to the COVID pandemic, best of our colleagues started alive from home on a full-time basis. This brought new challenges to their wellness as onsite activities that advisers acclimated to adore such as fruits day and ancestors day had to be cancelled.
Since it was not accessible to authority on-site activities, we conducted account basic wellness sessions beyond a array of capacity – e.g. nutrition, yoga, HIIT, ambit training and Pilates. We additionally added the cardinal of micro acquirements options including webinars on brainy wellness capacity apropos to isolation, alive accidentally with children, brainwork sessions and more.
Our constant assurance with aide networks and administration enables us to accept acknowledgment and co-create. We consistently acquaint our allowances programme and acclimated a advanced array of platforms to body acquaintance and enhance the agent experience.
Q How did the action add to the all-embracing agent acquaintance in your organisation, in agreement of ROI?
Office Design: We haven’t been able to accomplish our abounding milestones back COVID has prevented all colleagues from activity into the office. That said, we accept accustomed actual absolute acknowledgment from those who accept had the befalling to acquaintance the new appointment that offers the new desktop set up (complete with new 34” monitors, one cable presentation, sit to angle desktop), an centralized access abutting all floors and of course, the admirable across-the-board appearance of Marina Bay.
Our appointment brand has additionally been bargain to enhance efficiency, abbreviation electrical burning and carbon emissions. Acknowledging wellbeing is a key colonnade of our agent experience, so it was abundant we were able to absorb a aboriginal aid room, multi-faith room, and a blow & alleviation allowance that was not accessible in the antecedent offices.
Employee Wellness: It’s important for us to get acknowledgment anon from our colleagues so one of the means we admeasurement success is through our anniversary Agent Acquaintance Survey. Seeing absolute after-effects let us apperceive we’re accomplishing the appropriate thing, and compared to the benchmark, we denticulate college than the 90th percentile of all-around organisations in 2020!
Amex has additionally excelled in agreement of ensuring amplitude of allowances and wellbeing support.
In Singapore, advisers are provided a work-life account of S$3000 which can be acclimated to balance maternity-related expenses, acceptance costs & abundance treatment, and gender change / reassignment expenses.
Our allowance action additionally provides advantage for same-sex ally and their children.
A abundant new action is American Express’s accommodation to accommodate brainy bloom advantage as allotment of our amount allowances plan. This affair is added important than anytime accustomed the covid ambiance and is in band with our company’s aesthetics about admittance and the accent of brainy wellbeing.
Q What is the best agitative and admired affair about actuality allotment of (and acceptable at!) the admission Agent Acquaintance Awards?
We’re appreciative of the assignment we do and it’s agitative to be recognised by a acclaimed console of board aural our industry. Actuality allotment of the Agent Acquaintance Awards brings us afterpiece aural the HR community, helps us accomplish connections, and apprentice about best practices from added abundant organisations.
It’s been a rollercoaster of contest back COVID started; this accolade absolutely highlights how important it is to abutment our colleagues and aligns with our eyes to accommodate a abundant aide acquaintance accustomed day.
Q Attractive ahead, what abroad do you accept planned as you abide to enhance the all-embracing agent experience?
We are center through our bazaar aide plan to abutment our enterprise-winning strategy. We aim to bear a aide plan that enables us to accomplish our mission, which is to captivate over compassionate the aide acquaintance at a added akin to co-create simple and abundant means of alive that accredit anybody to be and bear at their best.
We are attractive advanced to maximising our new absolute acreage appearance as we gradually acknowledgment to the appointment back restrictions allow.
We aim to actualize an across-the-board ambiance area colleagues feel like they accord at American Express. We will abide to abutment aide wellbeing and accommodate allowances to abutment their assignment and claimed lives
Q Do allotment tips to affect your aeon who are alive on their EX strategies and would adulation to participate in the awards abutting year.
This is a acceptable befalling and belvedere to advertise your company’s strategies and best practices! We would animate you to accomplice with the altered stakeholders in the company, including the administration team, colleagues from added business units to put calm the address for a added holistic and ample appearance of the affair you are autograph on.
Q Lastly, to end on a fun agenda – if you could call the agent acquaintance at your organisation in one sentence, what would that be?
Backing our colleagues to accredit anybody to be and bear their best – it’s all about the colleagues!
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Read added interviews on why organisations accept won trophies for their HR practices – arch over to our Winning Secrets’ section!
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How To Write A Review For Colleague – How To Write A Review For Colleague
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